SOCIAL MEDIA MANAGER

The Market Group, Inc. seeks to hire a highly motivated, creative individual with experience and a passion for connecting with current and future customers. That passion comes through as he/she engages with customers on a daily basis, with the ultimate goal of turning fans into customers.

Community leadership and participation (both online and offline) are integral to our Social Media Manager’s success. An essential component is communicating our clients’ brands in a positive, authentic way that preserves a cohesive brand identity and attracts target consumers.

Content management duties include:

• Administrate the creation and publishing of relevant, original, high-quality content.

• Identify and improve organizational development aspects that would improve content.

• Create monthly posting schedules.

• Implement a content editorial calendar to manage content and plan specific, timely marketing campaigns.

• Promote content through social advertising.

This is a full time, salaried position with benefits.

Essential Duties of the Social Media Manager

• Manage social media marketing campaigns and day-to-day activities including:

  • Develop relevant content topics to reach the client’s target customers.

  • Create, curate, and manage all published content (images, video and written).

  • Monitor, listen and respond to users in a “Social” way while cultivating leads and sales.

  • Conduct online advocacy and open a stream for cross-promotions.

  • Develop and expand community and/or influencer outreach efforts.

  • Oversee design (ie: Facebook Timeline cover, profile pic, thumbnails, ads, landing pages, Twitter profile, Blog, etc.).

  • Design, create and manage promotions and Social ad campaigns.

  • Manage efforts in building online reviews and reputation. Monitor online reviews and respond to each review.

  • Analyze key metrics and tweak strategy as needed.

  • Compile reports for management showing results (ROI).

• Design, create and manage email marketing campaigns on platforms such as MailChimp and Constant Contact.

• Create blog posts and drive traffic to blog with social media.

• Become an advocate for the client online, engaging in dialogues and answering questions where appropriate.

The Social Media Manager will have the opportunity to grow into a Marketing Manager role with demonstrated mastery of the following:

• Ability to map out a comprehensive marketing plan. Drive strategies that are proven by testing and metrics.

• Develop organizational elements in order to implement a proactive process for capturing happy, loyal customer online reviews.

• Monitor trends in social media tools, applications, channels, design and strategy.

• Implement ongoing education to remain highly effective.

• Identify threats and opportunities in user-generated content surrounding the company. Report notable threats to appropriate management.

• Analyze campaigns and translate anecdotal or qualitative data into recommendations and plans for revising social media, content marketing, SEO and social advertising campaigns.

• Monitor effective benchmarks (Best Practices) for measuring the impact of social media campaigns. Analyze, review, and report on effectiveness of campaigns in an effort to maximize results.

Qualifications and Experience

• Self-motivated and highly-organized.  

• Practices superior time management.

• Ability to manage multiple client accounts and mimic voice and tone of different clients.

• Maintains excellent written and communication skills.

• Possesses knowledge and experience in the tenets of traditional marketing. Marketing degree is welcomed but not required with relevant work experience.

• Demonstrates creativity and documented immersion in social media. 

• Proficient in content marketing theory and application.

• Proficient with Canva or other graphic design softwares.

• Experience sourcing and managing content development and publishing.

• Exhibits the ability to jump from the creative side of marketing to analytical side, able to demonstrate why their ideas are analytically sound.

• Displays in-depth knowledge and understanding of social media platforms, their respective participants (Facebook, Twitter, LinkedIn, Instagram, YouTube, Pinterest etc.) and how each platform can be deployed in different scenarios.

• Displays ability to effectively communicate information and ideas in written and video format.

• Exceeds at building and maintaining sales relationships, online and off.

• Is a team player with the confidence to take the lead and guide other employees when necessary. (ie: content development, creation and editing of content, and online reputation management).

• Makes evident good technical understanding and can pick up new tools quickly.

• Maintains a working knowledge of principles of SEO including keyword research and Google Analytics. Highly knowledgeable in the principles of “Search and Social.”

• Possesses functional knowledge and/or personal experience with WordPress, WIX, and SquareSpace.

• Demonstrates winning Social Customer Service techniques such as empathy, patience, advocacy and conflict resolution.

• Possesses great ability to identify potential negative or crisis situation and apply conflict resolution principles to mitigate issues.

Interested applicants should submit their resume along with their social media handles to Katie@themarketgroupinc.com.